Terms & Conditions

GENERAL TERMS AND CONDITIONS

1. These general terms and conditions apply to anyone accessing information viewing pages or placing orders utilising any part of the Pharmacy to my door website ('Website'). By utilising the Website you are acknowledge your acceptance of these general terms and conditions. Pharmacy to my door retains the right to change the terms and conditions at any time without warning or prior notice.

2. The Website is owned by Pharmacy to my door whose Registered office address is Unit 10 Shipston Business Village, Tilemans Lane, Shipston-on-Stour, Warwickshire, CV36 4FF. Tel: 01608 666017 for as long as Pharmacy to my door subscribes to the pharmacy website service

3.Unless otherwise stated, all NHS repeat prescription requests ordered through Pharmacy to my door are processed by Pharmacy to my door and all on-line sales apart for in-store offers, including one off NHS and Private Prescriptions ordered through Pharmacy to my door web site will be fulfilled by Pharmacy to my door

4. Pharmacy to my door is registered (ID: 9010526) with the General Pharmaceutical Council (GPhC) details of the registration can be found at the GPhC website www.pharmacyregulation.org.

5. The contents of the Website are specifically for the residents of the UK. The law concerning the operation of the Website is governed by English law and any transaction is deemed to have taken place in England. The Website is therefore subject to the jurisdiction of the English courts.

6. Anyone wishing to purchase items on the Website are required to submit their details with the Website. The User (anyone utilising any part of the Website, cumulatively referred to as 'you' or 'your') must be aged 16 years or over to order NHS repeat prescriptions and over 18 to purchase any items on the Website. Proof of age may be requested at anytime by Pharmacy to my door. The User will be responsible for the use of the Website so you must ensure that you keep your log-in and password details private. The User will be responsible for any use or misuse of the Website where your log-in details have been used.

7. Pharmacy to my door and NHS Choices have taken reasonable care to ensure the content of the Website is correct and current. Pharmacy to my door and NHS Choices disclaims any and all warranties of any kind with respect to the contents of the Website to the full extent permitted by law.

8. Pharmacy to my door related companies and their directors and employees will not be liable for any loss or claims arising from use of the Website or use or interpretation of the information therein; either directly or indirectly. This exclusion does not override any statutory rights. The Users' statutory rights as a consumer are not affected by these terms and conditions.

9. All information and content on the Website is for information only. If the User has any doubts regarding the pharmaceutical products they should contact their doctor or medical advisor. Users are reminded to check information for products on the packaging and leaflet which comes with the product. Product packaging and leaflet information directions and warnings must be followed when taking the products supplied.

Users must ensure that they follow all product packaging labels and leaflets prior to use. If you suspect you may have a health care problem you should consult your doctor prior to taking any medicines. Please consult your doctor if you are already taking prescription drugs or are under ongoing medical care before taking any additional pharmaceutical products.

10. We may, from time to time, provide links from the Website to websites that are owned and controlled by third parties. These links are provided only for your convenience and we have no control over and will have no liability in respect of those websites.

11. If any of these terms are held to be unenforceable or invalid then such terms shall be treated as removed so that it does not affect the enforceability or validity of the remaining terms and conditions.

YOUR CONDUCT
12. You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

13. You understand that you, and not Pharmacy to my door are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

14. You must not use the website for any of the following:

-for fraudulent purposes, or in connection with a criminal offence or other unlawful activity

- to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"

- to cause annoyance, inconvenience or needless anxiety.

ALTERATION OF SERVICE OR AMENDMENTS TO THE CONDITIONS
15. We reserve the right to make changes to our website, policies, and these conditions of Use & Sale at any time. You will be subject to the policies and conditions or conditions of use and sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law of government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

EVENTS BEYOND OUR REASONABLE CONTROL
16. We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Copyright and Intellectual Property
17. All information contained on the Website is wholly owned by Pharmacy to my door and NHS Choices; on no account is anyone allowed to download any data or information for commercial use. Users are allowed to download NHS Choices health information, Health Content and information pertaining to a specific product or products for information only. Health Content is made available GP Surgeries, Pharmacies, Dentists and other NHS service providers to download, copy and distribute to Patients for free.

PRIVACY POLICY
18. Every effort has been made to make sure this database is secure and it can only be accessed by Pharmacy to my door staff and occasionally, trusted third parties such as Doctors, Medical writers and IT personnel for the purpose of improving this site.

19. Pharmacy to my door will retain purchase, contact and delivery information and for your convenience, Pharmacy to my door retain information about any products you have purchased in the online store to aid your future use of the site and to ensure you do not over purchase restricted medicines. Pharmacy to my door will also retain details of Repeat Prescription orders, to enable you manage your repeat prescriptions more effectively and so that the Pharmacist can spot any potential interactions between your repeat prescriptions and your purchases in the online store.

You can see our privacy policy here.

20. We will never pass your details on to any third party unless required by law to do so.

CUSTOMER LOYALTY
21. As a User joining the Pharmacy to my door Health Wallet will allow you to receive information on special offers and competitions or promotions and in future, points redeemable in the online store. Users can opt-out of this service at any time.

These general terms and conditions apply to anyone accessing information, viewing pages or placing orders utilising any part of the Pharmacy to my door from here-on referred to as the website.

1. These general terms and conditions apply to anyone accessing information viewing pages or placing orders utilising any part of the Pharmacy to my door site  which is a trading name of Pharmacy to my door, from here-on referred to as the website.  By utilising the Website you are acknowledge your acceptance of these general terms and conditions. Pharmacy to my door retains the right to change the terms and conditions at any time without warning or prior notice.

2. The Website is owned by Shipston Medical Services Limited.

3. Unless otherwise stated, all on-line sales, NHS and Private Prescriptions ordered through the Pharmacy to my door web site will be fulfilled by  Pharmacy to my door registered office: Unit 10 Shipston Business Village, Tilemans Lane, Shipston-on-Stour, Warwickshire, CV36 4FF.

4. Pharmacy to my door is registered (ID: 9010526) with the General Pharmaceutical Council (GPhC) details of the registration can be found at the GPhCwebsite www.pharmacyregulation.org.

5. The contents of the Website are specifically for the residents of the UK. The law concerning the operation of the Website is governed by Englishlaw and any transaction is deemed to have taken place in England. The Website is therefore subject to the jurisdiction of the English courts.

6. Anyone wishing to purchase items on the Website are required to register their details with the Website. The User (anyone utilising any part of the Website, cumulatively referred to as 'you' or 'your') must be aged 18 years or over to purchase any items on the Website. Proof of age may be requested at anytime by Pharmacy to my door. The User will be responsible for the use of the Website so you must ensure that you keep your log-in and password details private. The User will be responsible for any use or misuse of the Website where your log-in details have been used.

7. Pharmacy to my door has taken reasonable care to ensure the content of the Website is correct and current. Pharmacy to my door disclaims any and all warranties of any kind with respect to the contents of the Website to the full extent permitted by law.

8. Pharmacy to my door, its related companies and its directors and employees will not be liable for any loss or claims arising from use of the Website or use or interpretation of the information therein; either directly or indirectly. This exclusion does not override any statutory rights. The Users' statutory rights as a consumer are not affected by these terms and conditions.

9. All information and content on the Website is for information only. If the User has any doubts regarding the pharmaceutical products they shouldcontact their doctor or medical advisor. Users must ensure that they follow all product packaging labels and leaflets prior to use. If you suspect you may have a health care problem you should consult your doctor prior to taking any medicines. Please consult your doctor if you are already taking prescription drugs or are under ongoing medical care before taking any additional pharmaceutical products.

10. We may, from time to time, provide links from the Website to websites that are owned and controlled by third parties. These links are provided only for your convenience and we have no control over and will have no liability in respect of those websites.

11. If any of these terms are held to be unenforceable or invalid then such terms shall be treated as removed so that it does not affect theenforceability or validity of the remaining terms and conditions.

Your Conduct

12. You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired inany way.

13. You understand that you, and not Pharmacy to my door are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

14. You must not use the website for any of the following:

  • for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
  • to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
  • to cause annoyance, inconvenience or needless anxiety.

Alteration of Service or Amendments to the Conditions

15. We reserve the right to make changes to our website, policies, and these conditions of Use & Sale at any time. You will be subject to the policiesand conditions or conditions of use and sale in force at the time that you use the website or that you order goods from us, unless any change tothose policies or these conditions is required to be made by law of government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Events Beyond our Reasonable Control

16. We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Price and Offers

17. All prices and offers on the Website are subject to availability whilst stocks last. If stock is exhausted then we will contact the User with the newprice and you will pay or be refunded the difference. Alternatively, the User may be given the opportunity to cancel their request.

18. Only one discount offer or code/voucher may be used with each single request.

19. The price shown on the Website is inclusive of VAT at the prevailing rate.

20. The Website is regarded as an invitation to treat. Orders placed are an offer to purchase which Pharmacy to my door may accept or decline at its absolute discretion without needing to give any reason for declining the offer to purchase. A confirmation email is automatically sent which confirms receipt of the offer to purchase. This does not constitute acceptance of the offer to purchase. A contract is deemed to have been entered into when Pharmacy to my door issue a sales invoice or a delivery invoice. Our pharmacy team will check all orders before releasing the order and issuing a sales invoice or a delivery invoice.

21. Once the order has been placed on the Website the transaction is manually processed at the premises of Pharmacy to my door by their registered pharmacist. Their pharmacist is registered with the GPhc

22. We can only process prescriptions from an original prescription. Once you have placed your request for supply the original prescription must be sent to Pharmacy to my door, Unit 10 Shipston Business Village, Tilemans Lane, Shipston-on-Stour, Warwickshire, CV36 4FF. We cannot dispatch any order until the original prescription has been received by Pharmacy to my door and checked by their pharmacist.

Copyright and Intellectual Property

23. All product information contained on the Website is wholly owned by Pharmacy to my door. On no account is anyone allowed to download any data or information for commercial use. Users are allowed to download information pertaining to a specific product for information only. Users are reminded to check information for products on the packaging and leaflet which comes with the product. Product packaging and leaflet information directions and warnings must be followed when taking the products supplied.

Delivery (Postage and Packaging)

24. It is the responsibility of the customer to enter the correct delivery address at the time of ordering.  If the incorrect address is given, Pharmacy to my door are not obliged to re-send the order to the correct address at their expense.  Customers are advised to contact Customer Services immediately if they make a mistake with their delivery address as once an item is shipped the address cannot be amended.

25. Once an order has been placed if, for any reason, Pharmacy to my door are unable to ship any part of it, they may at their discretion, send part of the order that is in stock or remove item(s) from the order.  In this instance, a refund will be made to the customer and a note made on the invoice enclosed within the package.

26. All delivery dates are estimates and NOT guaranteed.

27. Whilst Pharmacy to my door reserves the right to use any form of delivery and packaging, generally any packaging will be discreet with a plain unprinted outer package.

28. Pharmacy to my door reserves the right to use which ever form of delivery it deems appropriate. The current delivery charges are as follows and can be subject to change at any time:

29. Delivery within the UK

Store items and Over The Counter products

Standard Delivery Via Royal Mail (fully tracked 48 hour service from despatch - not guaranteed). 

Royal Mail will not allow more than 2 aerosols to be sent in each package, therefore orders containing more than 2 aerosols will be sent in seperate orders.

Postage and packaging will be charged at £3.45 for UK orders up to a value of £35. Standard orders with a value over £35 will be free of charge unless stated in the specific item description. This does not relate to prescription orders.

For orders exceeding 4kg in weight, additional charges are applied; For a full breakdown of charges customers are advised to refer to the Delivery information page  y.  Orders over £35 in value retain free shipping for the first 4kg, and customers will pay the additional charges only.

95% of orders are despatched within 3 working days and normally delivered to your chosen address within 5 working days.

First Class Recorded Delivery (1-3 days from despatch - not guaranteed. Signature required on delivery).

First Class Recorded prices start from £3.99.  For a full breakdown of charges customers are advised to refer to the Delivery information page

Recorded and packages must be signed for at the delivery address.  If, for any reason, a package is returned to Pharmacy to my door then the customer is responsible for any redelivery costs incurred.  If the customer then decides to cancel the order, only the cost of the goods will be refunded.

30. Deliveries to Mainland Scotland (excludes Highlands)

An additional 85p will be charged per order to Mainland Scotland.

31. Deliveries to Northern Ireland and the off shore islands of England and Scotland (including Highlands)

Orders containing more than 2 aerosols cannot be sent using Royal Mail and so will be sent using an alternative courier – additional charges will apply.  Customer Services will contact customers with further information once an order is received.

32. Prescriptions

NHS Prescriptions qualify for FREE delivery.

Private Prescriptions follow the same charges as normal transactions.

Pharmacy to my door are only able to dispense prescriptions written by practitioners who are registered in the UK and EU.

33. Vet Prescriptions

Pharmacy to my door can only accept vet prescriptions for UK customers with UK delivery addresses.

Pharmacy to my door can only accept vet prescriptions written by a UK registered Vet.

34. Delivery outside of the UK

Store items and Over The Counter products

Rates start from £14.99 and are dependent upon the weight of an order.  Further information is available from Customer Services.  If a customer is required to pay further delivery charges then the Customer Services Department will contact the customer direct.  For a full breakdown of charges customers are advised to refer to the Delivery information page

Customs Restrictions and Taxes

Pharmacy to my door accept no responsibility for any order stopped or held by international customs.

Certain countries place restrictions on the types of products that may be posted into them, we cannot be held responsible if the goods are seized by customs.  It is the responsibility of the customer to check their own Customs and Excise restrictions.  Pharmacy to my door cannot be held responsible if the goods are seized by customs or returned to us.  In this instance delivery charges will not be refunded.

Import duties and taxes may have to be paid in some countries, it is the responsibility of the customer to pay these charges.

Due to FDA regulations and US Customs we cannot guarantee supply of any medicines to the US or Canada.

Customers will be emailed a disclaimer from the Customer Services Department and are asked to confirm that they understand the above clause within a week of placing an order.  Orders where the disclaimer is not received back within a week will be cancelled and any monies taken will be refunded.

35. BFPO (British Forces Post Office)

Deliveries are available for British servicemen and UK residents serving in the British Forces or in consulates outside the UK. The charges for postage and packaging for BFPO orders will be a minimum of £6.40 on any order. . Heavier packages will be charged accordingly, the User will be advised of the new price and you will pay or be asked to pay the difference. Alternatively the User may be given the opportunity to cancel their request. Free delivery does not apply to BFPO deliveries. Higher charges for postage and packaging will apply where stated in the specific item description.

36. Aerosols and Liquids

We are now able to ship aerosols and liquids worldwide, however this will incur further charges.  Please contact our Customer Services Department who will be able to advise further.

37. Postage Insurance

Regardless of destination, your order is only covered for contents up to £50.  If any package is of a higher value than this, then it is the responsibility of the customer to obtain additional postal insurance.  Details of these costs can be gained by contacting the Customer Service Department.

38. Pharmacy to my door cannot be held responsible for the failure to deliver by any third party they use.

39. Lost or Missing Packages

Royal Mail

A package can only be reported as missing to Royal Mail if it has not arrived within 15 working days (3 weeks).  Most missing items are located within the postal system within this time period.  If after 15 days an order has still not been received, customers are advised to contact the Customer Service Department on 0845 402 4409 with their order number and full name and address.  Customer Services will then issue a claim with Royal Mail. The Customer Service department will then arrange to either refund or resend the order.

Returns and Exchanges

40. Packages returned by postal services

If an item is returned back to Pharmacy to my door for any reason, they will attempt to contact the customer to arrange to resend this.  However, this will incur redelivery charges which the customer will be solely responsible for.  If the customer then decides to cancel the order, only the cost of the goods will be refunded.

41. Return of unwanted items

It is the responsibility of the customer to contact the Customer Service Department on 01608 666017 to advise of their intention to return or exchange any item(s) within 7 working days of receipt and to obtain an Authorised Returns Number.  After this date, it is solely within the discretion of Pharmacy to my door if a return or exchange will be accepted.  Once Pharmacy to my door have approved a return then all items must be received within 30 (?) days from the date of delivery for this condition to apply.

Please note; once opened and/or used, products cannot be returned unless they are faulty or broken.  In addition, products of a cosmetic, medicinal or personal nature cannot be returned due to hygiene reasons.  Returned items will only be refunded if they are in a saleable condition upon return.  If the original order was sent free by Pharmacy to my door then customers are liable for the cost of returning items.  If the customer originally paid delivery then a free return address can be provided from Customer Services.  It is highly recommended that items are returned via a Recorded Delivery service as Pharmacy to my door do not accept responsibility for items lost in the post.  It is the responsibility of the customer to ensure that the goods are adequately packaged to ensure that they are not damaged during return transit.

42. Return of faulty or damaged items

Customers are advised to contact the Customer Service Department on 01608 666017 to advise of their intention to return faulty or damaged items and to obtain an Authorised Returns Number.  Customers should provide their order number, name, address and the reason for the return.  If items are returned without an Authorised Returns Number then Pharmacy to my door are unable to offer an exchange.  It is highly recommended that items are returned via a Recorded Delivery service as Pharmacy to my door do not accept responsibility for items lost in the post.

In the event that no fault is found with the items, Pharmacy to my door reserve the right to recover any fees and/or expenses incurred from the customer.

Products of a cosmetic, medicinal or personal nature cannot be returned due to hygiene reasons. 

Faulty items will be accepted in accordance with the Manufacturer’s warranty terms.  This does not affect the customer’s statutory rights.

A customer can refuse delivery for a damaged item, in this instance customers must notify the Customer Services Department within 7 days as stated above.

Failed Deliveries

43. If an item is returned due to failed delivery Pharmacy to my door reserve the right to charge £2.66 for redelivery.

Unauthorised Returns

44. If items are returned without an Authorised Returns Number then Pharmacy to my door are unable to offer an exchange. 

Refunds

45. Any refunds due to customers will be made using the same method that payment was originally taken.

Payment

46. Payment can be made either by debit card or credit card using our secure payment Sage Pay* service which ensures that your payment details are kept secure. As none of the information you submit comes through the Website we will not at any time access or retain any credit or debit card information.

For further details on Sage Pay* security please go to: http://www.sagepay.com/security_policy

Privacy Policy

47. Every effort has been made to make sure this database is secure and it can only be accessed by Pharmacy to my door and occasionally, trusted third parties such as Doctors, Medical writers and IT personnel for the purpose of improving this site.

We will retain contact and delivery information together with your log on and password. For your convenience we retain information about any non prescription products you have purchased to aid your future use of the site.

We will never pass your details on to any third party unless required by law to do so. You can see our full Privacy Policy here.

Customer Loyalty

48. As a User registering with pharmacytomydoor.co.uk you are enrolled onto our Loyalty Scheme which will allow you to receive information on special offers and competitions or promotions. Users can opt-out of this service at any time.

Waste Electrical and Electronic Equipment (WEEE)

49. The United Kingdom is under an obligation to minimize the disposal of Waste Electrical and Electronic Equipment (WEEE) in domestic waste and encourage recycling, recovery and environmentally sound disposal.   Certain electrical items cannot be disposed of in domestic waste but should be disposed of through an approved WEEE take back scheme.  For details of your local collection facilities, contact your local authority or visit www.recycle-more.co.uk.    

THE ABOVE TERMS AND CONDITIONS APPLY TO ALL USERS OF THE SITE.

Prescriptions

THE FOLLOWING ADDITIONAL TERMS APPLY TO ANY USER OF THE PRESCRIPTION SERVICE.

50. We are only able process NHS & Private prescriptions written by a UK, EU/Swiss prescriber.

We are unable to process veterinary private prescriptions not written by a UK prescriber.

51. All prescription services provided by Pharmacy to my door are provided on a basis of reasonable endeavours. Requests made electronically or otherwise for a prescription from your Doctor will be forwarded to your Doctor as soon as is reasonably practicable. Due to variations in the different systems used to do this we cannot guarantee a time of arrival at your Doctor's surgery or guarantee its arrival at all. The User is responsible for ensuring that the request has been received by their Doctor.

52. We are only able to legally dispense medicines when we have received a valid paper prescription signed by the User's prescribing Doctor, or an electronically signed electronic prescription from the User's prescribing Doctor. Pharmacy to my door cannot guarantee that a request for a prescription will result in a prescription being raised by your prescribing doctor. Prescriptions are issued at the discretion of the prescribing Doctor.Pharmacy to my door cannot guarantee that a request made for a prescription through our prescription service will result in a prescription being issued by the prescribing Doctor.

53. We cannot be held responsible for any failure on your part to provide written evidence of exemption from payment or suitable payment being completed prior to dispatch. If suitable exemption evidence or payment details are not provided or the payment is rejected, refused or retracted, Pharmacy to my door retains the right to withhold dispatch of the medicines. In cases where exemption details or valid payment are not forthcoming Pharmacy to my door will endeavour to contact you in order for you to provide the necessary details for completion of the held order.

54. If your prescription medicines appear to be incorrect or damaged, or if the delivery appears to be incorrect, then please contact our Customer Services Department on 01608 666017. Pharmacy to my door will endeavour to replace any damaged or incorrect orders.

55. Postage and Packaging for all NHS prescriptions is free of charge*. A free post facility is available for you to send your prescription to Pharmacy to my door. If you have a prepaid first class envelope the prescription will be sent first class. Hand written or printed labels will be sent second class. Our freepost address is: (Private & Confidential – CC), Pharmacy to my door, Unit 10 Shipston Business Village, Tilemans Lane, Shipston-on-Stour, Warwickshire, CV36 4FF. In order to accelerate the despatch of your order you can fax us a copy of the prescription (to fax number: +44 0(16) 0866 6081). Your products will not be despatched until the original prescription is received and checked by Pharmacy to my door

*We recommend that prescriptions for controlled drugs or medicines requiring refrigeration be dispensed at your local community pharmacy. However, if you wish us fulfil your prescription for these types of medicines they will be delivered to UK addresses by specialist courier. Deliveries for these medicines will incur additional charges. In these instances we will contact you to confirm postage costs prior to despatch.

56. Delivery of Prescription items will need to be signed for by an adult, these items cannot be left in a secure place or with a neighbour. Delivery will be made on Monday to Saturday. We will notify you when we have dispatched your order, it should usually arrive 48 hours after dispatch, unless that is a Sunday.

57. Private prescriptions will be charged at £3.45 postage and packaging for UK orders up to a value of £35.  Private prescription orders with a value over £35 will be free of charge unless stated in the specific item description.  Heavier packages will be charged accordingly, the user will be advised of the new price and you will be asked to pay the difference.   Alternatively the user may be given the opportunity to cancel their order.

58. We would always recommend that unused prescription medicines are handed in at your local community pharmacy for safe destruction. However if you wish to return unused prescription medicines to Pharmacy to my door you must first contact the customer services department on 0845 402 4409 to obtain an Authorised Returns Number.

Any unused prescription drugs returned to Pharmacy to my door must be in sealed packaging which is robust enough to be sent through the post to:

Prescription Returns
Pharmacy to my door
Unit 10 Shipston Business Village
Tilemans Lane
Shipston-on-Stour
Warwickshire
CV36 4FF