Community Pharmacy Patient Questionnaire (CPPQ)
A Patient Satisfaction Survey was carried out at Pharmacy To My Door, Unit 10 Shipston Business Village, Tilemans Lane, Shipston-on-Stour. CV36 4FF
578 patients participated in the survey, which was carried out between 01/04/17 and30/03/18.
Analysis of the results of the survey has indicated the following:-
Areas where the pharmacy was performing well | Percentage of respondents Satisfied with the service provided
| |||
|---|---|---|---|---|
Time taken to receive prescription
| 97%
| |||
Providing an efficient service | 98%
| |||
The service received by the pharmacist and staff
| 91% and 92%
| |||
Having in stock the medicines/appliances you need | 95%
| |||
Areas in greatest need of improvement | % of respondents Dissatisfied with the service | Action taken or planned | ||
Timing’s of delivery | 8% | Patients would prefer an allocated time slot for delivery, although improvements have been made with a new card system | ||
Age range of respondents | 16-19 | 20-24 | 35-44 | 45-54 | 55-64 | 65 and over |
|---|---|---|---|---|---|---|
Percentage | 1% | 5.8% | 7.9% | 11.1% | 15.9% | 58.3% |
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Male | 38% | Percentage of patients accessing the pharmacy for themselves | 63% | |||
Female | 62% | Percentage of patients accessing the pharmacy for children under 16 years | 10% | |||
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| Percentage of people accessing the pharmacy as a carer for someone with a long standing illness or infirmity | 27% | |||
98% of our customers rate our service as very good or excellent