Community Pharmacy Patient Questionnaire (CPPQ)

A Patient Satisfaction Survey was carried out at Pharmacy To My Door, Unit 10 Shipston Business Village, Tilemans Lane, Shipston-on-Stour. CV36 4FF 

578 patients participated in the survey, which was carried out between 01/04/17 and30/03/18.

Analysis of the results of the survey has indicated the following:-

Areas where the pharmacy was performing well

Percentage of respondents

Satisfied with the service provided

 

Time taken to receive prescription

 

97%

 

Providing an efficient service

98%

 

The service received by the pharmacist and staff

 

91% and 92%

 

Having in stock the medicines/appliances you need

95%

 

Areas in greatest need of improvement

% of respondents

Dissatisfied with the service

Action taken or planned

 

Timing’s of delivery

 

 

8%

 

Patients would prefer an allocated time slot for delivery, although improvements have been made with a new card system

         

 

Profile of respondents:   

Age range of respondents

16-19

20-24

35-44

45-54

55-64

65 and over

Percentage

1%

5.8%

7.9%

11.1%

15.9%

58.3%

 

 

 

 

 

 

 

Male

38%

Percentage of patients accessing the pharmacy for themselves

63%

Female

62%

Percentage of patients accessing the pharmacy for children under 16 years

10%

 

 

Percentage of people accessing the pharmacy as a carer for someone with a long standing illness or infirmity

27%

 

98% of our customers rate our service as very good or excellent