Community Pharmacy Patient Questionnaire (CPPQ)
A Patient Satisfaction Survey was carried out at Pharmacy To My Door, Unit 10 Shipston Business Village, Tilemans Lane, Shipston-on-Stour. CV36 4FF
578 patients participated in the survey, which was carried out between 01/04/17 and30/03/18.
Analysis of the results of the survey has indicated the following:-
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Areas where the pharmacy was performing well |
Percentage of respondents Satisfied with the service provided |
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Time taken to receive prescription
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97% |
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Providing an efficient service |
98% |
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The service received by the pharmacist and staff
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91% and 92% |
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Having in stock the medicines/appliances you need |
95% |
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Areas in greatest need of improvement |
% of respondents Dissatisfied with the service |
Action taken or planned |
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Timing’s of delivery
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8% |
Patients would prefer an allocated time slot for delivery, although improvements have been made with a new card system |
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Profile of respondents:
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Age range of respondents |
16-19 |
20-24 |
35-44 |
45-54 |
55-64 |
65 and over |
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Percentage |
1% |
5.8% |
7.9% |
11.1% |
15.9% |
58.3% |
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Male |
38% |
Percentage of patients accessing the pharmacy for themselves |
63% |
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Female |
62% |
Percentage of patients accessing the pharmacy for children under 16 years |
10% |
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Percentage of people accessing the pharmacy as a carer for someone with a long standing illness or infirmity |
27% |
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98% of our customers rate our service as very good or excellent
